Return to Help Index
|How do I create an account?|
|1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.|
|How much is my shipping?|
|Shipping is automatically calculated prior to submitting your payment information. Due to the size and weight of the hammocks, we do not offer express shipping. The hammocks are shipped via FedEx Ground.|
|I forgot my password.|
|Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|How do I return my product?|
|Please email email@example.com for help in returning an order.|
|I received the wrong product.|
|If you feel that you have received the wrong product, please contact firstname.lastname@example.org|
|What is your return policy?|
|Please notify us within 5 days of receiving your hammock if you wish to return it for a refund. If there was an error on our part or if the hammock has a defect we will pay for the return shipping and issue a full credit. If there was no error on our part you will be responsible for the return shipment.|
|When will my order ship?|
|Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.|